Custom Travel Management

At ATG we understand the distinct nature of every business and its unique travel requirements. That’s why our approach goes beyond the one-size-fits-all model, offering customized travel management solutions that align seamlessly with your objectives.

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Our team of travel experts collaborates closely with your organization to gain insights into your preferences, policies, and goals.Leveraging a combination of industry expertise and cutting-edge technology, we create bespoke travel management strategies that optimize efficiency, cost-effectiveness, and traveller satisfaction.

Experience the ease and effectiveness of travel management tailored to your specifications. Elevate your corporate travel experience with solutions that adapt to your unique business landscape.

CUSTOMIZED APPROACH

A personalized approach to understand the unique requirements of each corporate client.

COLLABORATIVE CONSULTATION

Close collaboration with your organization to gather insights into preferences, policies, and specific travel needs.

INDUSTRY

Harnessing extensive industry knowledge to design tailored solutions aligned with your corporate objectives.

GLOBAL PRESENCE

With a global footprint, we offer comprehensive support and services to meet the diverse travel requirements of multinational corporations.

Expertise

Led by stalwarts of the travel industry, our team has extensive knowledge and expertise in handling the biggest corporate accounts in the country. They understand the complexities of travel and offer you unparalleled services.

24/7 Support

Our support team is available round the clock to answer travel related queries, during emergencies and offer support during crises. Whatever the time zone, we ensure your travellers stay on track.

Risk management & traveller safety

We help you navigate potential risks when traveling internationally, like epidemic outbreaks, political instability and natural disasters. We provide risk management options and emergency response plans so you are assured that your team is safe while traveling.

Sustainability

We understand the value of responsible travel and offer you more sustainable and environment-friendly options like eco-vehicles and green hotels so you can reduce the impact your company has on the environment.

Consolidated Reporting

Our company provides you with regular detailed updates on travel expenses so you can identify cost-saving opportunities and plan your budget.

Compliance & policy reinforcement

We help you enforce travel policies so your travellers can adhere to corporate guidelines, control company costs and maintain consistency in your organization.

ESCALATION MATRIX

We understand our corporate clients may have issues and concerns during the course of availing our travel services. Our escalation matrix outlines the hierarchical process to ensure your problems are resolved on an urgent basis, handled effectively and at the appropriate level within our travel management company, when solutions cannot be found at the initial level. Our matrix categorizes issues by their complexity and urgency and then assigns the appropriate customer service representative to deal with it effectively.

01

Level 1

(First point of contact- frontline support)

Customer service representatives, chatbot, toll-free number with IVR are the first level of contact, handling routine queries and issues and providing general assistance like bookings, itineraries etc.

02

Level 2

(Account Manager/ Consultant)

Emails, phone call, or the assigned account manager with specialized knowledge, to respond to any complex inquiries and issues that cannot be handled at the frontline support level. Policy compliance, changes in travel itinerary and special requests are taken care of at this level.

03

Level 3

(Supervisor/ Team lead)

Technical issues pertaining to travel portal, mobile apps and online booking platforms which require technical assistance and to resolve specific client related concerns. The supervisor can also review and approve exceptions to travel policies.

04

Level 4

(Department Head/Operations Manager)

Any operational issues arising in respect to bookings, cancellations or other service disruptions are dealt with at this level. The managers in-charge ensure smooth and quick resolutions to critical issues and escalated problems. They can also take decisions related to compensation and service recovery, if required.

05

Level 5

(Executive Leadership)

In rare cases when issues involve critical concerns or cannot be resolved at the aforementioned levels, the CEO or the Executive Director steps in as the final decision-making authority.

06

Level 6

(External Escalation/Client’s designated representative)

The last resort when the issue involves regulatory compliance or ethical concerns, and when the client’s satisfaction is at risk and all of the above have failed in resolving the issue.